superlg Privacy Policy – How Your Personal Data Is Collected and Protected

When you register an account with superlg, we collect personal information that is necessary to verify your identity, process your transactions, and deliver a safe gaming experience tailored to players in the Philippines. The categories of information we collect include: your full legal name, date of birth, residential address, email address, and mobile number provided during registration. We also collect government-issued identification details as part of our Know Your Customer (KYC) process, which is required under Philippine anti-money laundering regulations. When you make deposits or withdrawals, we collect transaction data including payment method details, amounts, timestamps, and reference numbers — though we do not store full card numbers or full bank account credentials on our servers. We automatically collect certain technical data when you access the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us detect suspicious access patterns, prevent fraud, and improve platform performance for Filipino users on mobile and desktop devices.

superlg uses the personal information we collect strictly for the purposes of operating the platform, complying with legal obligations, and improving the experience for players across the Philippines. Your identity and contact details are used to verify your account, process deposits and withdrawals in Philippine pesos, and communicate important account notifications such as transaction confirmations and security alerts. Transaction records are retained to comply with financial reporting requirements under Philippine law and to resolve any payment disputes that may arise. Technical and behavioural data collected during your sessions is used to detect and prevent fraudulent activity, identify unusual login patterns, and ensure that only the registered account holder is accessing the account. We may use your contact information to send you platform updates, policy change notices, or service announcements — we do not send unsolicited promotional messages without your consent. We do not use your personal data to build advertising profiles or share it with third-party marketing networks.

superlg does not sell, rent, or trade your personal information to any third party for commercial purposes. Access to your data within the platform is restricted to authorised personnel who require it to perform their specific job functions, such as customer support, compliance, and payment processing teams. We work with a limited number of trusted third-party service providers — including payment gateway operators and identity verification services — who process data on our behalf under strict contractual obligations that prohibit them from using your information for any purpose other than the service they provide to us. In certain circumstances, we are legally required to disclose personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies when presented with a valid legal order or when disclosure is necessary to prevent fraud or protect the safety of users. Any third-party provider we engage is required to maintain data security standards that are at least equivalent to those we apply internally. We will notify you of any material change to the categories of third parties who may access your data, to the extent permitted by law.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our internal data governance policies. Account registration data and KYC documents are retained for a minimum of five years following account closure, in line with anti-money laundering record-keeping requirements under the Anti-Money Laundering Act (AMLA) and its implementing rules. Transaction records are kept for the same minimum period to support financial audits, dispute resolution, and regulatory reporting. Technical logs such as login history and session data are retained for a shorter period — typically up to twelve months — unless a specific investigation or legal hold requires longer retention. Once the applicable retention period has expired and there is no legal basis for continued storage, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account closure, we will process the deletion of data that is not subject to a mandatory retention obligation within a reasonable timeframe.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights with respect to your personal information held by superlg, and we are committed to honouring those rights in a timely and transparent manner. You have the right to be informed about what data we collect and how it is used — this Privacy Policy is the primary means by which we fulfil that obligation. You have the right to access a copy of the personal information we hold about you by submitting a written request to our support team. You have the right to correct any inaccurate or outdated information in your account, and we encourage you to keep your profile details up to date through the account settings page. You have the right to object to the processing of your personal data in certain circumstances, and to request erasure of data that is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. To exercise any of these rights, contact our support team at the email address listed in the footer of this page; we will respond within the timeframe required by applicable Philippine law.

superlg uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how players interact with different features of the site. Essential cookies are required for the platform to operate — they enable functions such as keeping you logged in during a session and remembering your language or display preferences. We also use analytics cookies to collect aggregated, anonymised data about page visits, feature usage, and navigation patterns, which helps us identify areas for improvement and optimise the mobile experience for Filipino players. You can manage your cookie preferences through your browser settings; however, disabling essential cookies may prevent certain platform features from working correctly. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on the platform. By continuing to use the platform after being presented with this notice, you consent to the use of cookies as described in this section.

We implement a range of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the superlg platform is encrypted using industry-standard Transport Layer Security (TLS) protocols, ensuring that your login credentials and payment details are protected in transit. Sensitive data stored on our servers — including identity verification documents and financial records — is encrypted at rest using robust encryption standards. Access to personal data within our systems is controlled through role-based permissions, and all access events are logged and monitored for anomalies. We conduct regular internal security reviews and work with qualified security professionals to assess and address potential vulnerabilities in the platform. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine regulatory authority within the timeframe required by law, and we will take immediate steps to contain and remediate the incident.

superlg reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes — meaning changes that significantly affect how your personal data is collected, used, or shared — we will make reasonable efforts to notify registered players through the platform dashboard or via the contact details associated with their account. The effective date of the most recent version of this policy is noted at the top of this page, and we encourage you to review it periodically. Your continued use of the platform after a revised policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you should stop using the platform and may request account closure. For any questions about this Privacy Policy or how your data is handled, please visit our FAQ page or reach out to our support team directly.